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Mercedes recalls 1.29 million vehicles over emergency call issue

Over-the-air update to fix the glitch, which may affect most of the brand’s range over the past five years

The function presents a risk of malfunction on models marketed by Mercedes in Europe and the United States since 2016.

Mercedes is recalling 1.29 million vehicles in the United States and Europe for a fault linked to the “E-Call” emergency call system.

Contacted, the manufacturer specifies that this is a risk that the system simply does not work. A problem of bad geolocation, sending help to the wrong place, had been mentioned, but Mercedes specifies that it has not encountered this specific problem.

The volumes concerned in Europe, or more specifically in France, have not been communicated. Affected customers will be contacted by mail or telephone. The problem can be fixed with a remote update or a relatively quick visit to the workshop.

Mandatory in Europe since 2018

This SOS button is increasingly present in passenger compartments. And for good reason, its presence is mandatory on new models marketed in Europe since 2018.

The “pan-European 112 E-call” is an emergency call and geolocation system. It allows you to report an accident, on your own vehicle or if you are a witness

In the event of a violent impact, for example, marked for example by the triggering of the airbags, a call arrives on an assistance platform common to all brands. If the person does not respond, help is automatically triggered. The vehicle is geolocated precisely using GPS.

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